Contact FLUX
Get support for your hardware wallet or contact our security experts
Security Team
Security questions and compliance inquiries
security@flux-wallet.deResponse within 48 hours
Business Inquiries
Partnership and business questions
business@flux-wallet.deResponse within 3 business days
Send us a Message
Fill out the form below and we'll get back to you soon
Company Address
FLUX Bürotechnik GmbH & Co. KG
Talweg 12
75433 Maulbronn
Germany
Business Hours
Customer Support:
Monday - Friday: 9:00 - 17:00 CET
Security Team:
Monday - Friday: 9:00 - 17:00 CET
Emergency security issues: 24/7
Regulatory Information
BaFin License: [LICENSE_NUMBER]
Registration: HRA 123456
Court: Amtsgericht Stuttgart
VAT ID: DE123456789
Support Resources
Find answers to common questions and helpful resources
Frequently Asked Questions
Quick answers to common inquiries
How do I contact support for my hardware wallet?
Email us at support@flux-wallet.de with your device serial number and detailed description of the issue. We respond within 24 hours during business days.
What information do I need for warranty claims?
Please provide your device serial number, purchase date, proof of purchase, and description of the issue. All FLUX Wallets come with a 2-year manufacturer warranty.
How can I verify FLUX's BaFin licensing?
Our BaFin license number is [LICENSE_NUMBER]. You can verify this directly on the BaFin website or contact our compliance team at security@flux-wallet.de for official documentation.
Do you offer phone support?
Currently, we provide support via email to ensure detailed documentation and secure communication. For urgent security issues, our security team monitors emails 24/7.