Contact FLUX

Get support for your hardware wallet or contact our security experts

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Email Support

Get help with your hardware wallet

support@flux-wallet.de

Response within 24 hours

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Security Team

Security questions and compliance inquiries

security@flux-wallet.de

Response within 48 hours

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Business Inquiries

Partnership and business questions

business@flux-wallet.de

Response within 3 business days

Send us a Message

Fill out the form below and we'll get back to you soon

Company Address

FLUX Bürotechnik GmbH & Co. KG

Talweg 12

75433 Maulbronn

Germany

Business Hours

Customer Support:

Monday - Friday: 9:00 - 17:00 CET

Security Team:

Monday - Friday: 9:00 - 17:00 CET

Emergency security issues: 24/7

Regulatory Information

BaFin License: [LICENSE_NUMBER]

Registration: HRA 123456

Court: Amtsgericht Stuttgart

VAT ID: DE123456789

Support Resources

Find answers to common questions and helpful resources

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User Manual

Complete setup and usage guide for your FLUX Wallet

Download PDF
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Troubleshooting

Common issues and step-by-step solutions

View Guide
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Security Best Practices

Learn how to maximize your hardware wallet security

Read More
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Firmware Updates

Keep your device updated with latest security features

Check Updates

Frequently Asked Questions

Quick answers to common inquiries

How do I contact support for my hardware wallet?

Email us at support@flux-wallet.de with your device serial number and detailed description of the issue. We respond within 24 hours during business days.

What information do I need for warranty claims?

Please provide your device serial number, purchase date, proof of purchase, and description of the issue. All FLUX Wallets come with a 2-year manufacturer warranty.

How can I verify FLUX's BaFin licensing?

Our BaFin license number is [LICENSE_NUMBER]. You can verify this directly on the BaFin website or contact our compliance team at security@flux-wallet.de for official documentation.

Do you offer phone support?

Currently, we provide support via email to ensure detailed documentation and secure communication. For urgent security issues, our security team monitors emails 24/7.